Customer Service Representative (Remote)
PakreFin Ry is Hiring a Customer Service Representative (Remote)!
PakreFin Ry is Hiring a Customer Service Representative (Remote)
PakreFin Ry is searching for a highly motivated and customer-focused individual to join our growing team as a Remote Customer Service Representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service through various communication channels.
Responsibilities:
- Respond to customer inquiries via email, phone, social media messages, and potentially other platforms as needed.
- Actively listen to customer concerns and issues, accurately identify their needs, and provide efficient and courteous solutions.
- Work collaboratively with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions and ensure timely follow-up.
- Contribute to a positive and professional company image through all customer interactions.
Qualification
- Minimum 2 years of experience in customer service or a related field.
- Excellent written and verbal communication skills in English and Urdu. (Arabic and Finnish are a Plus).
- Strong problem-solving and analytical skills.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Proficient in using computers and common customer service software.
- Positive attitude, strong work ethic, and a commitment to providing exceptional customer service.
Benefits
- Competitive salary and benefits package. (Please specify your expected salary in your application).
- Flexible remote work environment.
- Opportunity to be part of a growing and dynamic organization.
- Make a positive impact by providing exceptional customer service.